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Archive for September, 2009
Retailers can convert 11% more digital window shoppers
A McAfee study released today found that a majority of shoppers are “digital window shoppers”. The study of 163 million shopping transactions found that 65% of all shoppers will wait a day or more to complete a purchase. This behavior may appear to be shopping cart abandonment, but it could also be the sign of a cautious shopper. Sales conversions were also 11% higher for digital window shoppers when McAfee’s Trustmark was visible to a consumer.
The top reasons for abandoning shopping carts found in a Paypal survey last July shows similar concerns. 21% of buyers reported that they had stopped shopping on a site because of worries about the security of their credit card data.
McAfee recommends three interesting strategies to combat abandoned shopping carts:
- Make consumers feel safe on every page: use transparent privacy policies and security seals throughout the entire shopping experience.
- Be patient, don’t panic: there is a risk in approaching shopping cart abandoners too soon. Merchants should factor in realistic timetables for shoppers to complete their transaction.
- Optimize the entire site: retailers should not neglect a larger site abandonment and focus only on optimizing check-out.
Australian researchers warn for a surge in online trading
Australian researchers Sean Sands and Cerla Ferraro predict a shift in consumer buying habits and warn for a surge in online trading and ‘anti-retail movement’ that could doom retail outlets over the next 10 years. According to their Retail 2020 report some traditional retailing is likely to become obsolete by 2020, as manufacturers choose to sell directly to the public and consumers prefer to deal directly with wholesalers.
“Consumers are growing tired of ‘filters’ reducing the transparency of their interaction with the producer of the goods, reducing authenticity of the goods and services they purchase. They want more direct access to the sources of goods and expect more from the retailer – it’s not enough to source the goods alone, retailers need to source better, more often and for less,” Sands said.
The changing landscape means retailers would have to fight harder for customer share and come up with innovative and inventive ways to retain customer loyalty.
Packshot photography
A packshot (or product photograph) is a still or moving image of a product, used to portray the product’s reputation in advertising or other media. It is an important stimulus to sales, with the goal of triggering in-store, on-shelf product recognition. With the rapid growth of e-commerce, packshot photographs have become the digital shelf themselves.
Standard packshot photographs have a neutral white background and ground surface. For most products the front view is the most important and thus the standard. This is especially true with products were user interface or size is important like for example consumer electronics. 3D views and perspective are applied more with decorative products and clothing.
Here are three examples, click them to see their true size:
New True size demos
True size just released a new demonstration page, which shows exactly how True size brings the physical shopping experience to the computer screen. To see just a glimpse of the possibilities, take a look at the new demos.
Notice the seasoning on the sandwich and the textures on the Nike Trainer. Have you ever seen Barack Obama this close?
Being able to view images in True size changes the way consumers look at products, that’s for sure. What will the impact be when applied to your webshop?
